Terms & Conditions
It is very important that all the details you have given us is accurate. Therefore, we strongly advise all our customers to check & ensure that they have given us correct date, time of arrival, accurate flight details and other travel information. This information must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.
The times discuss when making your booking are base upon UK Time zone.
You must make sure that you book 8 hours in advance for all UK Airports, Hotels & UK Cruise Ports Transfers.If you required to make a booking less than 8 hours you must call our office to check the availability. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance. The company will not be liable for any situation faced by the passenger while travelling on a booking not made through the office.
Driven miles will be calculated as the quickest route between two places as defined in Google Map (standard settings apply), rounded up to a whole mile. Google Map is the ONLY source to be used for purposes of calculating all driven mileage charges. All prices that are quoted by us is calculated through Google Map Mileage.
The company reserves the right to make use of subcontractors for emergency situations to provide the service on-time to the passengers. These subcontractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.
ATN Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan their arrival at the airport 3 hours in advance to international flight departure to allow for possible unpredicted delays en route to the airport. ATN Cars will not take responsibility for any passengers missing their flight if 150 minutes check-in time is not allowed. You are free of course to arrange to get to the airport for a time of fewer than 3 hours prior to flight departure, however, ATN Cars accept no responsibility for any missed flight due to this.
Booking inquiry or any other inquiry will be replied between UK time 07.00 to 22.00 and if the inquiry needs an urgent reply then please contact us at +44 208 626 1816(Int.),0208 626 1816(uk) and you will be put through to a member of staff who can help you.
ATN Cars reserves the right to make use of different makes of vehicles from the image shown on the booking page to provide the transfer. The type of car you book for e.g. Saloon, you will get a Saloon car, however not of the same make and model displayed on the booking page. This is because you will get the next available Saloon car unless you have a special requirement. This also goes for all the other types of the vehicles shown on the booking page.
The driver will have the right to refuse any passenger who has excess luggage than what they mention on their booking form, which would result in vehicle being unsafe while in transit. Driver may charge you extra. The reason because the prices of journeys are given on the basis of the luggage details. Driver may leave you behind if the vehicle is not suitable to accommodate your excess luggage.Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage in advance or risk getting your transfer cancelled without offer of a refund. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passengers luggage.
Payments And Deposits:
Airport Pickup Procedures
Cruise Terminal Pickup Procedure
Driver arrives 180 minutes after the ship docking time allowing you to go through passport checks and collect luggage. Should you wish to extend or reduce pickup time, please specify on the booking form. Passenger must inform us of their disembarkation time written on the ship itinerary. Passengers how are travelling to the airport must inform us of their flight details so we can make sure passenger travelling to the correct terminal.
Driver meting point Information.
If the passenger has been waiting at the pickup location over the pre-agreed pickup time and fails to make contact with the driver, the passenger should call the company requesting for help to locate their driver. Passenger should not just leave the cruise port without letting the company know as this will be regarded as a no show.
ATN Cars or neither any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to the luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passengers luggage.
Hotel and Post Code Pickup Procedures
Waiting Times (Airport Transfers)
Waiting Times(Hotel, Post Code and Cruise Terminal)
Cancelling Your Booking
Your Booking Confirmation Number Is Important
You must have your booking confirmation number with you at the time of your transfer, if asked provide it to your chosen airport transfer operator. If you experience any booking difficulties at any time, please contact the London assistance Centre by emailing on firstname.lastname@example.org or by telephone +44 208 626 1816(Int.),0208 626 1816(uk).
If your failed to receive a booking confirmation email within 12 hours from the booking that has been made, Please contact us immediately via email email@example.com or by telephone +44 208 626 1816(Int.),0208 626 1816(uk).
Any changes to your travel details such as flight number, ship name, travel date, address and other relevant information must inform us as soon as possible.
Changing Your Transfer Arrangements
Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this by calling our London assistance Centre on The London assistance Centre operators would contact you of any change in relation to the cost of your transfer.
We take complaints seriously and we will investigate every complaint fairly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, the reason for complaint). In order to process your complaint efficiently, the complaint must be sent by email.
You must make sure that you book 8 hours in advance for all UK Airports, Hotels & UK Cruise Ports Transfers. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance. The company will not be liable for any situation faced by the passenger while travelling on a booking not made through the office.
ATN Cars cannot be held responsible for any loss in financial, professional, missed connection flights or trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time. This applies to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer.
In the rare case of vehicle breakdown, ATN Cars cannot be held responsible for this as all drivers maintaining their vehicles according to PCO guidelines. If this does occur we will arrange a suitable alternative transport as soon as possible.
If the customer has booked the journey online and received a confirmation reference number, they must wait to receive the confirmation email from ATN Cars stating that we have received the booking details prior to their scheduled pickup date.
If you are going to book your journey with us, please make sure you have read our terms and conditions. However, if you have any questions, enquiries regarding our business or website, please do not hesitate to contact us.