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Terms & Conditions

It is very important that all the details you have given us is accurate. Therefore, we strongly advise all our customers to check & ensure that they have given us correct date, time of arrival, accurate flight details and other travel information. This information must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.

The times discuss when making your booking are base upon UK Time zone.

You must make sure that you book 8 hours in advance for all UK Airports, Hotels & UK Cruise Ports Transfers.If you required to make a booking less than 8 hours you must call our office to check the availability. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance. The company will not be liable for any situation faced by the passenger while travelling on a booking not made through the office.

Driven miles will be calculated as the quickest route between two places as defined in Google Map (standard settings apply), rounded up to a whole mile. Google Map is the ONLY source to be used for purposes of calculating all driven mileage charges. All prices that are quoted by us is calculated through Google Map Mileage.

The company reserves the right to make use of subcontractors for emergency situations to provide the service on-time to the passengers. These subcontractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.

ATN Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan their arrival at the airport 3 hours in advance to international flight departure to allow for possible unpredicted delays en route to the airport. ATN Cars will not take responsibility for any passengers missing their flight if 150 minutes check-in time is not allowed. You are free of course to arrange to get to the airport for a time of fewer than 3 hours prior to flight departure, however, ATN Cars accept no responsibility for any missed flight due to this.

Booking inquiry or any other inquiry will be replied between UK time 07.00 to 22.00 and if the inquiry needs an urgent reply then please contact us at +44 208 626 1816(Int.),0208 626 1816(uk) and you will be put through to a member of staff who can help you.

ATN Cars reserves the right to make use of different makes of vehicles from the image shown on the booking page to provide the transfer. The type of car you book for e.g. Saloon, you will get a Saloon car, however not of the same make and model displayed on the booking page. This is because you will get the next available Saloon car unless you have a special requirement. This also goes for all the other types of the vehicles shown on the booking page.

Excess Luggage:

The driver will have the right to refuse any passenger who has excess luggage than what they mention on their booking form, which would result in vehicle being unsafe while in transit. Driver may charge you extra. The reason because the prices of journeys are given on the basis of the luggage details. Driver may leave you behind if the vehicle is not suitable to accommodate your excess luggage.Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage in advance or risk getting your transfer cancelled without offer of a refund. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passengers luggage.

Payments And Deposits:

All prices quoted are per vehicle and not per person.

We accept most major credit and debit cards via PayPal, You do not need to create a PayPal account. Please click on pay by Debit or Credit Card button to checkout as a guest. You will receive an automatically generated receipt via PayPal. If you need an invoice, please request it by email.

All airport/cruise port pickup bookings are strongly advised to pay in advance using our secure online credit/debit card payment facility where possible.

We can provide a baby/booster seat if requested at the time of the booking.

Please bear in mind that babies and children are regarded as passengers and to book the vehicle size accordingly.

Additional drop-offs and pickups will be charged per mile with a minimum fee of £10.00 per diversion.

All our chauffeurs are self-employed and insured for hire purpose with PCO license. All the vehicles adopt a non-smoking policy. Chauffeurs will charge a violation fee of £50.00 (Sterling), if any passengers damaged or spoiled their vehicles. (e.g. Vomiting)

Airport Pickup Procedures

Incoming flights are monitored 24 hours using live airport online information services.

Driver arrives 60 minutes after the flight landing time allowing you to go through passport checks and collect luggage. Should you wish to extend or reduce pickup time, please specify on the booking form. If you are an international passenger, it is likely to take longer to go through customs.

Customer's travelling with hand luggage only, must inform us via email or by phone in advance since they are likely to come out earlier than 60 minutes. We will arrange for a driver to be inside the terminal building within your per-requested pickup time.

On the day of your arrival, we will try and adjust schedules to the actual landing time,

Driver meting point Information

If the passenger has been waiting at the pickup location over the pre-agreed pickup time and fails to make contact with the driver, the passenger should call the company requesting for help to locate their driver. Passenger should not just leave the airport without letting the company know as this will be regarded as a no show...

ATN Cars or neither any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to the luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times if accompanying the luggage on their transfer.

Cruise Terminal Pickup Procedure

Driver arrives 180 minutes after the ship docking time allowing you to go through passport checks and collect luggage. Should you wish to extend or reduce pickup time, please specify on the booking form. Passenger must inform us of their disembarkation time written on the ship itinerary. Passengers how are travelling to the airport must inform us of their flight details so we can make sure passenger travelling to the correct terminal.

Driver meting point Information

If the passenger has been waiting at the pickup location over the pre-agreed pickup time and fails to make contact with the driver, the passenger should call the company requesting for help to locate their driver. Passenger should not just leave the cruise port without letting the company know as this will be regarded as a no show.

ATN Cars or neither any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to the luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passengers luggage.

Hotel and Post Code Pickup Procedures

For the hotel pick-up, driver will meet the customers by the reception area of the hotel. If the customers are unable to find the driver they need to contact us on  +44 208 626 1816(Int.),0208 626 1816(uk).

For the postcode(Address) pick-up, driver will meet the customers outside the door. If the customers are unable to find the driver they need to contact us on  +44 208 626 1816(Int.),0208 626 1816(uk).

Waiting Times (Airport Transfers)

The standard waiting/parking time covered in our quotation is up to a maximum of 30 minutes from Your request pickup time. After that period it would be 40 pence per minute plus an additional parking fee.

In cases where a customer fails to show up within the 90 minutes of flight landing and we have not received any communication or instructions from the customer, the driver shall pull off from the terminal. Remember, we have no way of knowing whether you are on a flight - airlines will not tell us (Data Protection Act). The respective booking will then be considered as a NO SHOW and this would mean NO REFUND would be offered. If you need a minicab once again then you will have to pay the full amount for a second cab(vehicle) again.

However, if we do receive your communication within 90 minutes, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made. However, in such case additional waiting and parking charges will have to be paid by the customer as a cash payment directly to the driver. The cost for this would be 40 pence per minute so therefore, all customers are strongly advised to call us on our Phone Number:  +44 208 626 1816(Int.),0208 626 1816(uk). to notify us about any delays they may have to face upon their arrival at all airport, cruise port.

Waiting Times(Hotel, Post Code and Cruise Terminal)

For the hotel pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel or for any other reason. However, a waiting time thereafter will be charged 40 pence per minute.

For the UK address pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 40 pence per minute.

For the Cruise Terminal pick-up, a 30 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 40 pence per minute.

Cancelling Your Booking

If you wish to cancel your reservation, you can do so by telephoning our call Centre on  +44 208 626 1816(Int.),0208 626 1816(uk) or send us an email info@atncar.com. You will need to have your booking confirmation in hand.

Unless otherwise stated, cancellations can be made up to 1 clear working day of your transfer. So if you transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before this time period 100% of your money would be refunded to your credit or debit card.

If you failed to show up at the pickup point for any reason, the passenger will be charged for the full amount of their booking.

If you have missed your flight/ship, then please contact us within the time frame of your journey. For example (Paris to London approximately takes around 1 hour flying time) so therefore you are subject to inform us as soon as you know you have missed the flight. However, if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 25% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.

Your Booking Confirmation Number Is Important

You must have your booking confirmation number with you at the time of your transfer, if asked provide it to your chosen airport transfer operator. If you experience any booking difficulties at any time, please contact the London assistance Centre by emailing on info@atncar.com or by telephone  +44 208 626 1816(Int.),0208 626 1816(uk).

Your Obligations

If your failed to receive a booking confirmation email within 12 hours from the booking that has been made, Please contact us  immediately via email info@atncar.com or by telephone  +44 208 626 1816(Int.),0208 626 1816(uk)

Any changes  to your travel details such as flight number, ship name, travel date, address and other relevant information must inform us as soon as possible. 

Changing Your Transfer Arrangements

Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this by calling our London assistance Centre on  +44 208 626 1816(Int.),0208 626 1816(uk). The London assistance Centre operators would contact you of any change in relation to the cost of your transfer.

Complaint Procedure

We take complaints seriously and we will investigate every complaint fairly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, the reason for complaint). In order to process your complaint efficiently, the complaint must be sent by email.

Toll charges

Bridge Toll and city vehicle tax charges are included in the original price you see online.  

Please Note

The client accepts these terms & conditions by placing a reservation with the service provider either by the website, by telephone, by email or by any representative agent.

You must make sure that you book 8 hours in advance for all UK Airports, Hotels & UK Cruise Ports Transfers. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance. The company will not be liable for any situation faced by the passenger while travelling on a booking not made through the office.

ATN Cars cannot be held responsible for any loss in financial, professional, missed connection flights or trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time. This applies to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer.

In the rare case of vehicle breakdown, ATN Cars cannot be held responsible for this as all drivers maintaining their vehicles according to PCO guidelines. If this does occur we will arrange a suitable alternative transport as soon as possible.

If the customer has booked the journey online and received a confirmation reference number, they must wait to receive the confirmation email from ATN Cars stating that we have received the booking details prior to their scheduled pickup date.

If you are going to book your journey with us, please make sure you have read our terms and conditions. However, if you have any questions, enquiries regarding our business or website, please do not hesitate to contact us.