Frequent Asked Questions
Yes, we are a fully licensed (No: 07446) company and are required to abide by the regulations set by the PCO.
We recommend that you book your car at least 8 hours in advance online. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.
Saloon car: up to 4 passengers + 2 Checking (23 kg) + 2 Hand Luggage (7 kg),
Estate car: up to 4 passengers + 3 Checking (23 kg) + 3 Hand Luggage (7 kg),
MPV: up to 4 passengers + 4 Checking (23 kg) + 4 Hand Luggage (7 kg) ,
MPV+: up to 6 passengers + 6 Checking (23 kg) + 6 Hand Luggage (7 kg),
8 Seater MPV: up to 8 passengers + 8 Checking (23 kg) + 8 Hand Luggage (7 kg).
Groups over 8 passengers or over size luggage holders may request a quote via the quote request form.
We accept both credit and debit cards via PayPal (You do not need to create a PayPal account. Please click on pay by Debit or Credit Card button to checkout as a guest) or you can pay cash to the driver on the day. We accept Cash: and Card: Via:
You can pay cash to the driver at the end of your journey. All credit or debit card payments must be paid in advance.
Yes. You can request on the booking form if required.
Please make sure you select the appropriate vehicle type to support the number of luggage you have. If you have extra luggage the driver could cancel the booking or charge extra if there happens to be extra space in the vehicle.
We always monitor flights on the official airport websites and dispatch a driver according to flight landing time. There are no additional charges if your flight is delayed.
Event of a flight cancellation, you must contact us as soon as possible on +442086261816 or via our App. As a result of monitoring your flight, we will not have dispatched a driver. You may rearrange a transfer at no extra cost.
Yes, if its to a different post code or if stopped on the way to your destination, you could be charged £10 or more.
Simple, our driver will wait in front of the information desk, holding your name on a board. It will be best if you could provide us with your mobile number so that our driver can keep in touch with you during pick up. (More Information).
If you have booked online you can request a receipt or invoice on your booking page and you will receive via email.
Includes Traffic delays, Flight delays, Booking administration fees. No other hidden charges
Our drivers always make the best effort to arrive on time, however at times it is difficult to predict road traffic and other situations outside of our control. These instances are very rare and we can almost guarantee that our drivers will always be on time.
Yes, we provide a 24 hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.
Yes, bridge Toll and city vehicle tax charges are included in the original price you see online quote.
No. We operate a strict no smoking policy in all our vehicles.
Yes. The prices are fixed for pre-booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.
Yes, we do. We have special prices for such tours. We charge our passengers per hour, the price depending on the type of the vehicle chosen for this tour.(More Information)
An additional surcharge will be added on the following dates: 25th, 26th, 31st of December as well as 1st of January. You can select the date on our website or mobile app to find out the exact fixed price. No hidden charges.
No, this is a private transfer booked for yourself only.
Please select Journey Time page and check. You will get an estimated travel time for peak and off peak times. Please note that we would advise customers to allow as much time as possible to get to airports or seaports to cover for any unforeseen delays or circumstances on the day.
You should inform us about cancellations at least 3 hours prior to the pickup time requested.
Yes, 30 minutes from per-request pickup time (Airport & cruise port) , 15 Minutes (Other pickup locations).
Yes, our terms and conditions can be found on our homepage along the right hand side. Just select terms & conditions.
You can open an account on our website / App (Free Android & iPhone) for future booking.
Our management team between them has over 17 years of experience in passenger logistics. Our aim to provide a service that is second to none. Our drivers are licence and approved by Transport for London (PCO)..